FAQ

We offer standard shipping (5-7 business days) to Croatia and EU countries (incl. Switzerland). Free shipping is available on orders over €100. Read more here.

We accept returns within 30 days of purchase. Items must be unused and in original packaging. Please read more at our Refunds and Returns page.

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on the carrier's website.

Yes, we ship to most European Union countries and Switzerland. Shipping costs and delivery times vary by destination. Please check our shipping page for detailed information.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our encrypted checkout system.

Please take a picture right (48h) after delivery and contact us to dorian@zumzz.com. We care about you and will happily refund you the money. Read more here.

That's a great question! Yes, our honey is 100% real and pure.

We take immense pride in the quality and authenticity of our honey. When you purchase from us, you can be completely sure you are getting natural honey with no added syrups, artificial ingredients, or fillers. We stand by our product and its quality.

We are proud beekeepers with 45 hives, and while we absolutely produce our own incredible honey, our customer demand is much higher than what our hives can produce!

To ensure you always have access to the highest quality product, we work closely with a trusted, carefully selected network of beekeepers from across Croatia. By buying from us, you are supporting not just our small operation, but a wider community of dedicated Croatian beekeepers who meet our strict standards for purity and quality.