Frequently asked questions

Everything you need to know about honey, delivery, subscription and returns — in one place.

How long does delivery take? +

Standard delivery is 2–5 business days within Croatia. After ordering you receive a confirmation, and as soon as the parcel ships, a tracking number.

How much does delivery cost? +

Delivery is charged at a fixed price shown at checkout. For larger orders, promotional terms occasionally apply — follow the newsletter for announcements.

How is honey stored? Is crystallisation a sign of spoilage? +

Store honey at room temperature, in a dark and dry place, well sealed. Crystallisation is natural and a sign that the honey is raw and real — it's not spoilage. If you want a liquid texture, gently warm the jar in a water bath (up to 40°C).

Is your honey raw and 100% natural? +

Yes. Our products are raw, unpasteurised and additive-free — exactly as the bees make them. They come from a local apiary with a known origin.

Who are the products not intended for? +

Honey and bee products are not for children under 12 months or for people allergic to bee products (honey, pollen, propolis). Propolis drops with alcohol are not for children or pregnant women.

Can I return a product if I'm not satisfied? +

Of course. You have a 30-day satisfaction guarantee — if you're not satisfied, get in touch and we'll refund the full amount, no fuss.

How does the subscription work? +

For selected products you can subscribe and save on every delivery. You choose the delivery frequency, and you can cancel or pause the subscription anytime from your account.

How can I contact you? +

The fastest way is via the contact page — we're available on WhatsApp and by email, and reply within 24 hours.